Need help?

How are artworks counted?

An artwork counts when it is finished and viewable. Failures, dropped connections and safety refusals do not count. “One more” crafts a new artwork and counts as one.

How do I cancel the subscription or ask for a refund?

Apple manages the subscription: cancel it in iPhone Settings › [your name] › Subscriptions, or, while subscribed, open it from Me › Plan › Manage subscription in the app. Cancel at least 24 hours before the current period ends and it will not renew. For a refund, ask Apple at reportaproblem.apple.com.

I changed phones. Are my remaining artworks still there?

With iCloud Keychain on, they follow you. The subscription itself can be restored under Settings › Restore purchases. If iCloud Keychain was off, write to us; once we have verified the purchase we move your Artwork Pack balance over.

How do I delete my data?

Deleting an artwork in the app removes it from your device; copies on our servers are deleted automatically within 24 hours to 7 days, and drop out of our providers’ backups within about 30 days. To delete the records we hold about you on our servers, write to us and include the UID shown under Settings › About.